Our Experienced Staff is Committed to Quality Home Infusion Care
Our goal-oriented plan for care is customized to meet your needs.We involve you, your caregiver or designee, key professionals and other staff members in developing your individualized plan for care. Your plan is based on identified problems, needs and goals, physician orders and your personal wishes whenever possible.
Effective pain management is an important part of your treatment. You, your caregiver or guardian may have a copy of the plan of care upon request.
We fully recognize your right to dignity and individuality, including privacy in your treatment. We will notify you if an additional individual needs to be present for your visit for reasons of safety, education or supervision.
Problem Solving Procedure
We are committed to assuring that your rights are protected. If you feel that our staff has failed to follow our policies or has in any way denied you your rights, please follow these steps without fear of discrimination or reprisal. Within five (5) calendar days of receiving your complaint, we will notify you by telephone, email, fax or written letter that we have received your complaint. You will receive the results of our investigation
in writing within 14 calendar days.
- Notify the Administrator during regular business hours at 888-290-2244.
- If discussing your concern with the Administrator is not an option, please call the corporate office at 201-447-2020.
- If at any time you feel the issue was handled insufficiently, you may report your concern to the State’s home health hotline listed in the Patient Rights and Responsibilities section. The hotline receives complaints or questions about local home care companies and complaints regarding the implementation of advance directive requirements.
- You may also contact the Accreditation Commission for Healthcare, Inc (ACHC) at (919-785-1214). ACHC will document and investigate all complaints and/or allegations received against currently accredited organizations.
We value your opinion. In order to evaluate our service, we will provide you with the opportunity to complete our annual anonymous survey. Please take the time to complete the survey and return it, to let us know how we are doing or you may call to tell us how we did. We thank you in advance for your willingness to participate in our survey.